Effective Date: [August 16, 2025]

At Warren Robinson’s Books, we want you to enjoy every purchase. If you are not fully satisfied, please review our policy below for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns on most physical products (such as paperback or hardcover books) within 30 days of delivery if they are in their original condition.

• Items must be unused, undamaged, and in their original packaging.
• Proof of purchase (order number or receipt) is required.

Certain items are non-returnable, including:

• Signed or personalized copies.
• Digital downloads (eBooks, PDFs, screenplay files).
• Clearance or final-sale items.

2. Requesting a Return

To start a return:

• Email us at [Your Email Address] with your order number, the item(s) you wish to return, and the reason for return
• We will provide return shipping instructions.

Once we receive and inspect your item, we will confirm if your refund or exchange is approved.

3. Refund Process

• Approved refunds will be issued using your original payment method.
• Please allow 5–10 business days for processing after we receive your returned item.
• Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item sent).

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos of the issue. We will replace the item at no additional cost or issue a full refund, including shipping charges.

5. Exchanges

We offer exchanges for the same title if it arrives damaged, defective, or in error. If you want a different product, please request a return and place a new order.

6. International Orders

International returns are accepted, but customers are responsible for all return shipping costs and any customs duties or fees. We recommend using a trackable shipping method to ensure your return reaches us.

7. Digital Products

Due to the nature of digital content, all eBook and screenplay file sales are final. If you experience a download issue, contact us within 7 days, and we will provide a working replacement file.

8. Contact Us

For questions about this policy or to initiate a return, please reach out:

Warren Robinson’s Books

• Email: [Your Email Address]
• Mailing Address: [Your Mailing Address]